Last updated: April 2025
Inboundie (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and protect your personal information.
Inboundie is a fully managed AI growth system for Australian businesses, headquartered in Melbourne, Australia. We provide lead capture, automated follow-up, booking automation, reputation management, and related services to our business clients (“Clients”) and their customers (“End Users”).
When you contact us, book a strategy call, or sign up to use Inboundie, we may collect:
When we operate our AI growth system on behalf of our Clients, we may process personal information belonging to their End Users, including:
When you visit our website, we may automatically collect:
We use personal information for the following purposes:
To deliver our services:
To communicate with you:
To improve our platform:
To comply with legal obligations:
We will never use your personal information for purposes that are inconsistent with why it was collected, without first obtaining your consent.
We do not sell, rent, or trade your personal information to third parties. We may share information in the following limited circumstances:
We work with trusted third-party providers to deliver our services. These include:
All third-party providers are contractually required to handle your data securely and only for the purposes we specify.
If you are an End User whose information is processed through our Client’s system, that Client controls how your information is used and shared. We act as a data processor on their behalf.
We may disclose your information if required by law, court order, or regulatory authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Inboundie, our Clients, or the public.
If Inboundie is acquired, merged with, or sold to another entity, your personal information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including:
When information is no longer needed, we securely delete or de-identify it.
We take the security of your personal information seriously. Our safeguards include:
Despite these measures, no method of transmission over the internet is 100% secure. If you believe your information has been compromised, please contact us immediately at privacy@inboundie.com.au
Under the Australian Privacy Principles, you have the right to:
Access your information You can request a copy of the personal information we hold about you. We will respond within 30 days.
Correct your information If your information is inaccurate, out of date, or incomplete, you can ask us to correct it.
Request deletion You can request that we delete your personal information, subject to any legal obligations we have to retain it.
Opt out of marketing You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly. Note that we may still send you service-related communications necessary to manage your account.
Make a complaint If you believe we have handled your personal information in breach of the Privacy Act, you can lodge a complaint with us directly. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
To exercise any of these rights, contact us at privacy@inboundie.com.au
Our website uses cookies and similar tracking technologies to improve your experience and help us understand how visitors use our site.
Types of cookies we use:
| Type | Purpose |
|---|---|
| Essential | Required for the website to function correctly |
| Analytics | Track page visits and user behaviour (Google Analytics) |
| Marketing | Track ad performance (Google Ads, Meta Pixel) |
| Preferences | Remember your settings and preferences |
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. For more information, visit allaboutcookies.org.
Our website and communications may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
Some of our third-party service providers are based outside Australia, including in the United States. When we transfer personal information internationally, we take steps to ensure it receives a level of protection consistent with the Australian Privacy Principles, including through contractual data processing agreements.
Our services are designed for use by businesses and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by:
We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Inboundie Melbourne, Australia
📧 privacy@inboundie.com.au 🌐 inboundie.com.au
For general enquiries: hello@inboundie.com.au
We aim to respond to all privacy-related enquiries within 5 business days.
This Privacy Policy was prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Inboundie recommends that businesses using our platform also maintain their own privacy policy covering their use of our services.
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